At JOYEE TOYEE, we value our customers and strive to provide a seamless shopping experience. We understand that there may be situations where you may need to return a product, and we want to ensure that our return policy is clear and fair for all our customers.
- Eligibility for Returns:
- Products eligible for return must be unused, in the same condition that you received them, and in their original packaging.
- Returns are generally accepted within 30 days from the date of purchase. Please check the specific return period for each product as it may vary.
- Non-Returnable Items:
- Certain products are non-returnable for hygiene reasons or due to their nature. These may include Digital products. Please check the product description before making a purchase.
- Return Process:
- To initiate a return, please contact our customer service team at cs@joyeetoyee.com to obtain a return authorization.
- Clearly state the reason for your return and provide any necessary documentation or images to support your request.
- Once your return request is approved, you will receive instructions on how to return the product.
- Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure that your return is received.
- Refund or Exchange:
- Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund or exchange.
- If approved, refunds will be processed using the original payment method. Exchanges will be shipped out promptly.
- Restocking Fee:
- A restocking fee may apply in certain cases. This fee will be deducted from your refund and is intended to cover the costs associated with processing and restocking returned items.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and in some cases, we may cover the return shipping costs.
- Cancellation Policy:
- Orders can be canceled within 24 hours of placing the order. Once the order has been processed, it cannot be canceled.
- Customer Satisfaction:
- Our goal is to ensure your satisfaction with every purchase. If you have any concerns or questions about our products or the return process, please don’t hesitate to reach out to our customer service team.
- Policy Changes:
- JOYEE TOYEE reserves the right to update or modify this return policy at any time without prior notice. Please review the policy periodically for any changes.
By making a purchase on our website, you agree to abide by the terms and conditions of this return policy. We appreciate your understanding and cooperation. If you have any further questions or need assistance, please contact our customer service team.
Thank you for choosing JOYEE TOYEE!